mi77 Casino & Sportsbook FAQ

If you forget your password, visit the login page and click "Forgot your password?" Enter the email address registered with your mi77 account. We will send a password reset link to that email within a few minutes. Click the link and follow the on-screen instructions to set a new password. The reset link expires after one hour for security reasons. If you do not receive the email, check your spam or promotions folder. If the link has expired or you still cannot access your account, contact our support team with your username and registered email address. We will verify your identity and help restore access during business hours.

We at mi77 collect and process your personal data (name, email, identity documents, contact details, payment information, and gaming activity) to verify your identity, comply with regulations, and operate our platform. This process is called Know Your Customer (KYC) verification. Your data is encrypted during transmission and storage. We may share your data with gaming regulators, law-enforcement authorities, and financial institutions if required by law. We retain your data for as long as your account is active, plus a retention period for compliance. You can request access to or deletion of your data by contacting our support team. For full details, see our Privacy Policy.

No. We at mi77 permit only one active account per person. If we discover that you are operating multiple accounts using the same identity, shared payment methods, or the same device, we may suspend or close all associated accounts. This policy protects both our platform and our users from fraud. If you have accidentally created duplicate accounts, contact our support team immediately to have the extra accounts closed. You will retain access to your primary account and its balance.

To deposit via local payment, online payment, or e-wallet on mi77, log in to your account and navigate to the deposit page. Select your preferred payment method (mobile banking, local payment, or online payment). Enter the deposit amount and your phone number or app identifier. You will be redirected to the payment app or a secure payment gateway. Authorize the transaction in your payment app, and the funds will arrive in your mi77 account within minutes. We also support e-wallet, mobile banking, local payment, and direct transfers from Indonesian banks (online payment, e-wallet, mobile banking, local payment). All deposit methods use encrypted connections. If a deposit does not arrive within subject to verification, contact our support team with your transaction reference number.

We at mi77 do not charge fees on deposits made via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian bank transfers. Your full deposit amount is credited to your account. However, your bank or payment service provider may charge their own fees—check with them for details. Withdrawal fees vary depending on your chosen method. Bank transfers may incur small processing fees depending on your bank. We deduct any applicable fees from your withdrawal request, so the amount you receive may be slightly less than the amount you request. You can see the exact fee amount on the withdrawal confirmation screen before you authorize the transaction.

Our weekly cashback offer is a promotional feature available to eligible mi77 users who meet participation requirements during each calendar week (Monday to Sunday, time measured in Jakarta, Surabaya, Bandung, Medan, or Semarang timezone as applicable). The offer is calculated based on your activity level during the week and is credited to your account on the following Monday, subject to terms applying at the time. Cashback amounts vary and are not guaranteed; they depend on your gaming activity and current promotion terms. Cashback balances are separate from your main account balance and may have usage restrictions. Always review the current cashback terms on your account dashboard, as promotions and eligibility may change. If you have questions about your specific cashback calculation, contact our support team.

Some mi77 games offer demo or practice mode so you can learn the rules without wagering real money. Demo mode is available for many slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some sportsbook features. To access demo mode, look for a "Practice" or "Demo" button on the game selection page. In demo mode, you receive virtual credits that reset when you exit. Demo credits cannot be converted to real money, and demo activity does not affect your account balance or tournament standings. Demo mode is a learning tool only. When you are ready to participate in real tournaments or place real wagers, return to the main game selection and use your real account balance. Not all games offer demo mode—check the game description for availability.

Our mi77 support team handles inquiries in English and Indonesian. You can contact us in either language during business hours via the support link in your account or through our website contact form. Response times vary depending on inquiry volume, but we aim to respond within a few hours during business hours. If you send a message outside business hours, we will respond as soon as the team returns. For urgent issues (account lockout, security concerns), clearly mark your message as urgent so it is prioritized. We do not provide support in other languages, but our English-speaking team can assist with technical, billing, and account questions.